Office Furniture Services Experience 360°

How We Work

proACT: One Proven Process, Six Phases.

The proven process behind every BOS project — six phases that link the right people, technology, and technique, from first conversation to day two.

The proACT process

A Proven Process. Thousands of Successful Projects.

Each phase removes a different kind of risk — the guesswork, the gaps between trades, the finger-pointing when a date slips — so you get a space that performs, delivered when you were promised it.

1

Phase 01

Discover

We start by listening — learning your needs and culture, defining requirements and timelines, and setting the Service Level Expectations we’ll hold ourselves to.

  • ✓Listening sessions & culture discovery
  • ✓Inspiration Center tours, in person or virtual
  • ✓Review budgets, goals & requirements
  • ✓Set timelines & Service Level Expectations
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2

Phase 02

Guide

See your future space before it’s built. We explore layouts and product and visualize the result in real time, so you move forward with clarity.

  • ✓Explore layouts, product, finishes & alternatives
  • ✓Visualize in real time — renderings & 360° tours
  • ✓Negotiate volume discounting & value
  • ✓Refine specs, budgets & timelines
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3

Phase 03

Prepare

Flawless execution starts before install day. We confirm building conditions, power, and measurements, and tag every zone so nothing is overlooked.

  • ✓Confirm building conditions, permits & COI
  • ✓Confirm power & core locations
  • ✓Field measure & zone tagging
  • ✓Delivery-group simulations
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4

Phase 04

Procure

Orders are placed and tracked. Modern technology and an experienced team keep acknowledgements, ship dates, and status in front of you in real time.

  • ✓Fast, accurate product ordering
  • ✓Review acknowledgements & ship dates
  • ✓Generate & distribute installation documents
  • ✓Real-time order, ship & invoicing visibility
Powered byCustomer PortalseProcurementMatch
5

Phase 05

Install

Your vision becomes reality. Our team builds out the space with daily progress reports and trade coordination — for an immaculate move-in day.

  • ✓Receive & verify product; check for damage
  • ✓Schedule trucks & project delivery
  • ✓Daily progress reports & punch-list from the field
  • ✓Decommissioning & refurbishing where needed
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6

Phase 06

Serve

You’ve arrived — and you have a partner for whatever comes next. Day-2 activation, warranty, and customer portals keep the space performing for years.

  • ✓Day-2 activation, warranty & maintenance
  • ✓Post-occupancy surveys & asset tracking
  • ✓Customer portals with eProcurement
  • ✓Change communication & content
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The result

On Time. On Budget.
Nothing Left to Chance.

Most projects live or die on coordination. proACT is how BOS controls it — every handoff planned, every status visible, every commitment kept.

6
Phases, discovery to day two
100%
Real-time visibility into your project
1
Accountable team, start to finish

See it before you buy it

Live Design — your space, before it exists.

BOS’s immersive design experience: realistic 3D visualization with real-time pricing, so the biggest decisions are made with certainty instead of guesswork.

  • ✓Photoreal 3D — walk the space before it’s built
  • ✓Real-time pricing — see the cost impact as you compare
  • ✓In person or remote — run a session anywhere

Explore Live Design →

Your Path Starts Here.

Tell us what you’re planning and the right BOS people come together for you — and put proACT to work on your project.

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Frequently asked questions

What is the BOS 360° Experience?
It's BOS's in-house, end-to-end delivery model: workplace strategy, design, furniture, installation, decommissioning, and day-two service under one accountable partner, which minimizes client risk.
What is the BOS proACT process?
proACT is BOS's six-phase project-delivery framework — Discover, Guide, Prepare, Procure, Install, and Serve — that carries a project from initial planning through post-occupancy support.
Does BOS handle installation and decommissioning?
Yes. BOS installs through its Apex Interior Services team and handles decommissioning, resale, and recycling of old furniture through Affordable Office Interiors (AOI).